INSURANCE SOLUTIONSSocial Intelligence Claims Verify arms claims adjusters and special investigations personnel with a comprehensive view of claimants that was previously difficult and costly to obtain. All too often, carriers make payments to claimants before fraud is discovered, and those payments may never be recovered. Utilizing proprietary web search technology and an extensive review process, Social Intelligence Claims Verify uncovers claim-critical, yet publicly available information from a wide variety of social media channels. The resulting highly focused, custom reports provide investigators with detailed information found to be relevant and useful to the claim, often providing the key to resolving suspicious claims. Social Intelligence Claims Verify delivers customizable, consistent, and rapid response that goes far beyond simple web searches to help adjusters and investigators shrink both loss adjustment expenses and overall loss costs.
Social Intelligence Claims Monitoring provides claims professionals with the peace of mind to confidently process claims by delivering post-claim monitoring of suspicious claims and claimant activity. Claims professionals have long sought an efficient way to monitor suspicious claims that cannot be denied – and are therefore paid – but remain suspect. Social Intelligence Claims Monitoring equips claims professionals with tools and technology not previously available, uncovering information from a wide variety of social media channels after a claim has been processed. Carriers can specify a monitoring period and receive alerts when claim activity is detected. Social Intelligence Claims Monitoring provides claims professionals with a simple, yet highly efficient and cost-effective solution for monitoring and resolving suspicious, long-tail claims.Social Intelligence Underwriter uncovers valuable online information about potential and existing commercial line policyholders, providing underwriters with a more complete view prior to rating and classifying. With proprietary web search technology and the expertise of skilled analysts, Social Intelligence Underwriter uncovers aspects of commercial line policies and policyholders that traditional databases and information repositories not associated with social media often miss. Leading analysts concur that social networks and media contain valuable information that can directly impact the accuracy of rating, classification, and underwriting. Furthermore, more accurate rating and underwriting will correlate to a reduction in fraudulent claims and overall losses. Social Intelligence Underwriter’s comprehensive reports provide underwriters with a powerful tool to better understand policyholders and perform their jobs more effectively.
- Focus: We are experts in social media investigations – that is all we do.
- Comprehensive: We provide both pre-claim investigations and post-claim monitoring for long-tail claims.
- Breadth: We support all lines of business for all segments of the insurance industry.
- Speed: We are faster, providing 24-48 hour turnaround on all reports.
- Technology: Our proprietary data collection process is tailored to fraud investigations.
- Usage based: We price by report, regardless of the level of effort or report size.
- Scalability: We scale up and down, supporting large carriers with hundreds of reports a month, and smaller carriers who order reports on an ad-hoc basis.
- Simplicity: We provide an easy to use ordering and report viewing process for end users.
- Flexibility: Our service can stand alone or be integrated into claims management systems.